Return Policy
If you would like to make a return, take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us using the form on this page.
We will accept return requests for items that are unopened and unused. The product(s) must be in their original packaging, in the same condition it was received. If you wish to return your item, we must receive your request within 7 days of the date you received your item. All returns are subject to a 40% Restocking fee.
Refunds
Custom & private labeled products are Non-Refundable. Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved. If approved, the funds will be refunded to your original method of payment within 2 weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
Exchanges
In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email info@rjmnanotech.com within 7 days of receiving your product to begin the process.
Return Shipping
You are responsible for paying for the return shipping costs.
Insurance
If you’re shipping items over $75, consider purchasing shipping insurance to ensure it arrives. We can’t guarantee that we’ll receive your item.
RJM NanoTech, LLC
WAREHOUSE
1060 Blue Prince Road
Bluefield WV 24701
Ph: +1 (833) 756-6266
Office: info@rjmnanotech.com
Sales: info@rjmnanotech.com